Delivery Schedule & Charges
* We offer FREE delivery on all UK orders.
* We do not ship to Ireland or anywhere outside of the United Kingdom.
* We will usually give a minimum 5-7 day delivery period throughout the UK.
* For delivery before the minimum period stated above, a £50 (Ex. VAT) delivery fee will be charged. If this is required, this must be specified at the time of order.

Returns Policy
* Goods can be returned within 7 days of delivery.
* Before returning any items the customer must telephone us for a Returns Authorization Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
* Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.
* Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
* Goods must be returned within 7 days from authorisation. We are unable to accept returns of of unwanted goods after 7 days.
* You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number.
* Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.

Please Note:
* Refunds will be made by cheque.
* Faulty, incorrect or missing stock will carry no charge on refund.
* On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of Fireworks Arcade Wholesale (e.g cancellation of your order due to the purchasing on an incorrect product, etc....). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.