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Summary:
- Please note, due to UK firework regulations on the transportation of hazardous goods, our outdoor fireworks do carry high carriage costs. As a means of minimising customer charges, we have absorbed ALL the costs ourselves.
- Please make sure you are available to take delivery or the carriers will charge an additional delivery charge for re-delivery which we will have to debit from your card.
- Please make sure there will be someone at the delivery address to avoid the extra charge for re-delivery.
- Our aim is to satisfy the needs of all our customers by providing delivery direct to your door. If you have any problems or queries, please call us on +44 (0)20 8441 9427 or +44 (0)7930 863 282.
- Before we deliver your goods we must see your licence to store and sell fireworks from your local authority
Address for Delivery:
Please make sure that when you enter a delivery address in our secure online order form there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. There is the option in the order form to enter an alternative address for delivery (e.g. place of work, neighbour, etc.) if you or someone else on your behalf are unavailable during the weekday to receive the package(s).
On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given. This will be advised before anything is despatched.
Please Note....
1. We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.
2. Under normal circumstances and for packages sent by our Independent Delivery Service Company, our delivery partner will attempt to deliver the goods. If after the first attempt delivery cannot be completed the package will be held at a local depot (usually a calling card with branch details will be left for you by the delivery driver), and the customer will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a second or more times an extra charge will apply.
3. Should our Independent Delivery Service Company return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge.
4. In exceptional circumstances customers sometimes request that the package or packages be left for them unsigned for and in a specified location (e.g. garden shed, porch, garage, etc.). Our Independent Delivery Service Company require our authorisation before this can be done, and we can only agree to it on the express understanding that neither we nor our Independent Delivery Service Company can accept any responsibility or liability should the package or packages go missing.
5. Should a package be returned to us undelivered (due to our Independent Delivery Service Company not being able to deliver for reasons outside their control, or the package is not collected from the relevant local depot of the first attempted delivery, or the intended recipient informing the delivery service that the package should be returned to sender), we reserve the right to deduct the cost of return delivery/postage from any refund.
Change of Delivery Address after Dispatch of Goods:
Should it be necessary to change the address for delivery of packages dispatched via our Independent Delivery Service Company after the package has left our premises (e.g. to re-direct delivery to a work-place or any other address) an extra charge will be incurred. Please contact us as quickly as you can (by email to: sales@wholesale-fireworks.co.uk, or by phone on +44 (0)20 8441 9427 or +44 (0)7930 863 282 if a change of delivery address after dispatch is required. We will advise you of the charge and can only instruct our Independent Delivery Service Company to amend the delivery address once you have given your approval of the charge.
Tracking:
For assistance with delivery tracking you can call us on +44 (0)20 8441 9427 or +44 (0)7930 863 282 or email us at sales@wholesale-fireworks.co.uk. Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. Fireworks Arcade Wholesale cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.
